Refund policy
Returns
LiQure isn't for everyone - that's why we make refunds and returns quick and easy to initiate. Contact us via email at support@liqure.com or use our form:
- To cancel a subscription, contact our customer support team via email. Once received, we'll promptly cancel your subscription.
- Cancellations must be emailed before your order is dispatched from our fulfillment center.
- Initiate returns within 14 days of order delivery.
- Contact and receive approval from customer support before shipping your return.
- If your item is damaged or unsatisfactory upon arrival, contact us for a replacement.
- Return remaining items in original condition for a full refund; return shipping fees may apply.
- Receive a prepaid shipping label for qualifying returns; some return shipping fees may apply.
- We may request a photo of your return for product improvement purposes.
- Refunds are credited to your original payment method, processed within a week upon approval.
- Allow for delivery delays during peak order volume; items arriving significantly later may qualify for a partial refund, unless delay notice is given with cancellation options.